Privacy Policy

1. What data we may collect

We may process data you provide directly when contacting us by email, phone, WhatsApp or through the website's chat assistant, including your name, company, contact details, brief content and any information required to prepare a proposal or deliver a project.

2. Purposes of processing

• Responding to contact and quotation requests.
• Preparing, presenting and managing commercial proposals.
• Delivering contracted services and maintaining operational communication.
• Complying with legal, accounting and administrative obligations.
• Improving website performance where consent for non-essential cookies has been given.

3. Legal bases

We process personal data on the basis of pre-contractual steps requested by the data subject, performance of a contract, compliance with legal obligations, legitimate interests in running and securing our activity and, where applicable, consent for certain tracking technologies or specific communications.

4. Data sharing

Data may be shared with service providers required for website operation, communications, hosting, analytics, accounting and operational management, only to the extent necessary and under confidentiality duties. If services such as Google Tag Manager or CookieYes are used, those providers may process technical data related to website operation and consent preferences.

5. Chat assistant

The website has an AI chat assistant, identified as such in the chat itself. It answers questions about AlphaDrone's services, receives quotation requests and contact details, and directs anyone who wants to speak to a person to the team. It runs on the Redita platform, operated by Alpha Impact, Lda., and the team can read conversations and reply to them.

• Data processed: the messages you write and the data you enter in the chat forms, which may ask for your name, email, phone number, company, project type, preferred deadline and a description of what you need. Please do not share sensitive data in the conversation.
• Technical data: to protect the chat against bots, each conversation stores approximate visitor data: country, network type and operator, browser and operating system (name and major version only), device type, language, time zone and whether the activity appears to come from a person. It also stores the page where the chat was opened. Your IP address is used only at that moment, on the server, and is not stored.
• Legal bases: pre-contractual steps at your request, consent in the chat forms, which you may withdraw at any time, and legitimate interests in securing the service, for bot protection.
• Artificial intelligence: conversation text is processed by Anthropic, PBC, in the United States, the provider of the AI model, under the European Commission's standard contractual clauses. Before the text reaches the model, email addresses, Portuguese phone numbers, tax numbers (NIF) and IBANs are masked. The remaining text, including names, is not masked. Conversations are not used to train models.
• Other providers: Hostinger International hosts the data in the European Union and sends team alerts and email confirmations. Cloudflare Turnstile protects the chat against bots when you open it: it processes technical browser data on a global network but does not receive the content of conversations.
• Retention: conversations with no associated contact or request are deleted 90 days after the last message. For the others, the text is deleted 365 days after the last message and only usage metrics remain. Contact details and commercial requests follow section 6.

You have the rights described in section 7 over this data. Using the chat is optional: you can always contact us by email, phone or WhatsApp.

6. Retention

We retain data only for as long as necessary for the purposes described above or for the period required by law. Commercial enquiries that do not lead to a contract may be retained for a reasonable period for follow-up and commercial history, unless the data subject objects.

7. Data subject rights

You may request access, rectification, erasure, restriction, objection and portability, subject to applicable law. You may also withdraw consent for non-essential cookies at any time using the “Cookie Settings” link available on the website.

8. Contact and complaints

For any privacy-related question or to exercise your rights, contact info@alphadrone.pt. If you believe your rights have not been respected, you may lodge a complaint with the Portuguese Data Protection Authority.

9. Updates

This policy may be updated to reflect legal, operational or technological changes. We recommend reviewing this page periodically.